PO Box 1413, Fort Collins, CO 80522
675 City Park Ave., Fort Collins, CO 80521

888-232-3696. Fax 970-232-9127 / purchasing@steps-to-memories.com

                                       
RE: Return / Refund Policy for Non-Perishables Items

CREDIT is issued by accounting for Authorized Returns Only

Unauthorized returns are charged a 75% restocking fee, with the remainder issued as a refund

All shipping costs are the customer’s responsibility. No credit is given on shipping costs.
Exception being incorrect item(s) received

CREDIT will be issued for any of the following reasons:

1. Return of non-perishable item(s) – with “RMA “ number issued – will be charged 15% restocking fee
2. Return of item(s) for exchange – with “RMA” number issued - no restocking fee
3. Changing the order – within approved timeline -no restocking fee

Drop Ship orders – with proof of error that the wrong item(s) was received, but kept the item(s) needed anyway
The difference in value between product(s) ordered and product(s) received will be issued a Refund  to correct the mistake made by shipper
If returning incorrect Drop shipped item – it must be returned to STM, LLC -  NOT the Manufacturer!

*1 – 3. All non-perishables must be returned / exchanged with authorized RMA number
All tags and labels must be attached and repackaged as received
No signs of wear: lipstick, makeup, perfume, wear marks, watermarks, etc.
or item will be refused or marked ‘Unauthorized’

Properly marked return shipping label and return shipping cost are buyer's responsibility

Notify Customer Service within 48 hours of receipt of package(s) to issue a control number "RMA" 
The control number needs to be written on the returned package in bold, preferably by Magic Marker for our
Shipping Department to accept the return

No exchanges will be accepted for refunds / Exchanges without a control number - NO Exceptions

Return of your non-perishables must be postmarked within 4 business days of the issue of an "RMA" number  
if your order is not postmarked within this period, it will be accepted and considered as an unauthorized return, with a 75% restocking fee. The remainder of credit will be issued as a refund. NO Exceptions
All Returns must be shipped to steps-to-memories.com, LLC to receive credit

DO NOT ship to the Manufacturer/Distributor

4. Cancelled order before item(s) shipped from warehouse – refund as stipulated below *  

5. Unauthorized returns – are charged a 75% restocking fee with remainder issuedas refund - No Exceptions

 Non- Perishables: Orders cancelled within 15 or more calendar days before “shipping date” will receive full refund.

 Exceptions: "Special ordered" items cannot be cancelled- example: dresses, tuxedoes, dyed items, etc.

Orders cancelled 14 days or less prior to order shipping date will pay a 15% restocking fee

b) FAX:  970-232-9127  Cancellation date used to determine refund amount will be the date of your fax or letter

c) E-mail cancellation is not recommended - If you cancel via email, the official cancellation date will be the date your email is opened by steps-to-memories, LLC - not necessarily the date you emailed. As emails get caught up in ‘spam’ or not delivered - they cannot be guaranteed to being received as an official cancellation

NO Cancellation of New Gown/Dress / Tuxedo / Special Orders will be accepted once merchandise is ordered from supplier. NO Exceptions.

Orders cancelled due to manufacturer discontinued items or not being able to ship in time will receive full refund

Unauthorized Return Policy
Returns without a “RMA’ number will be charged a 75% restocking fee- NO Exceptions

Return shipping costs are the sole responsibility of the buyer

Return of your non-perishables must be postmarked within 4 business days of receiving “RMA” number or it will be

considered an unauthorized return

** If your order is not postmarked within this period, it will be become an unauthorized return, subject to the

75% restocking fee  NO Exceptions

Refund Procedure:

 Cancelled / Refunded orderswill be credited in a minimum of 30 days after cancellation – some credit card refunds take 2 -3 cycles to appear on your statement

All Returns must be shipped to steps-to-memories.com, LLC to receive credit

DO NOT ship to the Manufacturer/Distributor                                                                                             STM 03/06